Refund & Returns Policy
Effective Date: June 29, 2026 | Last Updated: June 29, 2026
This policy applies to all purchases made at highqualitycommercialsolutions.com, including commercial lighting systems, HVAC equipment, digital display screens, digital billboards, and all other commercial solutions products.
1. Return Window
We accept returns within 30 days of the confirmed delivery date. Items must be unused, in original packaging, and accompanied by proof of purchase. Custom-configured, special-order, or made-to-order products are final sale and not eligible for return.
2. Non-Returnable Items
- Custom or special-order equipment
- Digital products or software licenses
- Items damaged due to improper installation or misuse
- Products missing original packaging or accessories
- Hazardous materials or items that cannot be legally reshipped
3. How to Initiate a Return
Email returns@highqualitycommercialsolutions.com with your order number, item(s) to return, and reason for return. We will issue a Return Merchandise Authorization (RMA) number within 2 business days. Returns without an RMA number will not be accepted.
4. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, manufacturing defect). We recommend using a trackable shipping method. We are not responsible for items lost in transit.
5. Refund Processing
Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping charges are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 5 business days of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.
7. Large Equipment & Freight Items
Digital billboards, large HVAC units, and other freight-shipped items require inspection at time of delivery. Note any damage on the delivery receipt before signing. Damage reported after carrier departure may not be eligible for a claim.
8. Contact Us
Email: returns@highqualitycommercialsolutions.com
Website: highqualitycommercialsolutions.com